Last Update: September 9, 2022
The Company is referred hereto as “REVERSE GROUP”, “we” or “us” and “you” or “user” means you as a user of the Platform.
By using this Platform, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing requirements. If you do not meet all of these requirements, you must not access or use the Platform.
Name: Reverse Group Inc.
Trading under the name(s): reverse.health
Address: 8480 Honeycutt Rd. Suite 200-V700 Raleigh NC 27615 US
Telephone number: 720-764-9699
E-mail address: [email protected]
Company registration number: EIN 36-5012612
We take privacy, and the security of personal data, very seriously, and we are committed to ensuring that we safeguard the privacy and personal data of our Platform visitors and those with whom we communicate through the Platform, whether by email or electronically, at all times and in the best way possible.
the personal data we will collect;
use of collected data;
who has access to the data collected;
the rights of the Platform users.
Personal data is collected about you whenever you access our Platform, register with us, contact us, send us feedback, purchase services via our Platform, complete forms or quizzes on our Platform or take part in customer surveys.
We collect, process and use three types of data:
data you provide to us voluntarily,
data we receive when you use our services, and
data we receive from third parties.
In general, the sorts of data that we collect, process and use, depending upon the circumstances, include:
your name and address;
your personal contact information (e.g. e-mail, phone number);
your account details, such as username and login details;
your IP address and other device identifiers, phone manufacturer and carrier, browser, operating system version, mobile advertising identifiers, application installations;
information regarding your subscriptions and payments;
details of any feedback you give us, and this may be by phone, email, post or via social media;
information about the services we provide to you;
your survey or quiz answers, evaluations, or other responses.
In general terms, we may use this personal data to:
create and manage your account with us;
verify your identity;
provide services to you;
process your payment;
analyze your feedback to improve our services;
provide customer support;
notify you of any changes to our Platform or to our services that may affect you.
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which consent was granted unless we are required to do otherwise by law.
THIRD PARTY PAYMENT PROCESSING
Please note that our Platform is not intended for use by children. We do not knowingly collect or use personal data from children under 18 years of age. If we learn that we have collected personal data from a child under 18 years of age, the personal data will be deleted as soon as possible. If a child under 18 years of age has provided us with personal data, their parent or guardian may contact us at [email protected].
LEGAL BASIS AND CONSENT
We process personal data for the following purposes and on the basis of the following legal bases:
you have provided your consent to that processing via our Platform;
processing is necessary for the performance of our services offered within the Platform or in order to take steps prior to entering into a contract;
processing is necessary for us to pursue our legitimate business interests.
You may withdraw your consent any time. You can withdraw your consent or oppose other legal basis for processing your personal data by sending us a withdrawal notice or oppose notice by email to [email protected].
Do note that if you do not allow us to collect or process the required personal data or withdraw the consent to process the same for the required purposes, you may not be able to access or use some or all services on our Platform for which your information was sought.
HOW WE USE PERSONAL DATA
SHARING PERSONAL DATA WITH THIRD PARTIES
We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.
We share your personal data with third parties as detailed below:
With Service Providers. We share personal data for business purposes with service providers that provide us with services for operating the Platform, opening, and operating your account as well as providing ancillary services and solutions. These include, among others, hosting services, data and cybersecurity services, web analytics and performance tools, IT SaaS services, legal and financial advisors, or technical consultants. Consistent with applicable legal requirements, we take appropriate technical and organizational measures to require third parties to adequately safeguard your personal data and only process it in accordance with our instructions.
Contractors and sub-contractors. It may be necessary to share your information with our contractors and sub-contractors to help us deliver services offered on our Platform. Consistent with applicable legal requirements, we take appropriate technical and organizational measures to require contractors and sub-contractors to adequately safeguard your personal data and only process it in accordance with our instructions.
In the context of a corporate transaction. Personal data will also be disclosed if we go through a business transition such as a merger, sale, transfer of all or a portion of the Company’s assets, acquisition, or similar event. In the event that we sell any business or assets, we will disclose your data to the prospective buyer. If we or substantially all of our assets are acquired by a third party, information held by us about our users will be one of the transferred assets.
MARKETING AND PROMOTIONAL COMMUNICATIONS
From time to time, with your prior consent, we may inform you of new offers, subscription options, our weight loss programs or other services that are offered through our Platform by email or other electronic means. We will always treat your personal data with the utmost care and will never sell your personal data to third parties for marketing purposes without your explicit consent. You have the right to opt out of receiving promotional communications at any time by using the ‘unsubscribe’ link in our emails or contacting us at [email protected].
Where you have unsubscribed from our email updates or where you ask us to stop sending promotional or other offers this will not affect any other interaction you have with REVERSE GROUP; for example, we will continue to send you emails related to your subscription.
We may ask you to confirm or update your marketing preferences if there are changes in the law, regulations, or the structure of our business.
A cookie is a small file that is sent by a web server (where we host our Site) to a web browser (from where you view a website) and which is then stored by the browser. The cookie contains an identifier which is stored in your browser and then sent back to our server each time your browser accesses our Site. These cookies may either be ‘persistent cookies’ (in which case they will continue to be held by your browser until they are deleted, or until a specified event/date) or they will be ‘session cookies’ which expire when you close your browser.
Usually, cookies do not hold any data by which you can be identified, although if we do hold personal data about you; for example, because you have subscribed to a service that we offer, the cookie may be linked to that data.
for authentication purposes;
to identify users who are using a subscription service;
personalizing the web browsing experience;
user behavior analysis;
other as appropriate to fulfil above purposes.
If you wish to do so then, usually, you can prevent cookies from being downloaded to your browser and can delete those that have already been downloaded. How this may be achieved varies between different browsers. Consult the website of your browser provider for more details. However, you should be aware that if you block or delete cookies this may have a detrimental impact upon your ability to access our Site, and the services that we provide. It may mean that not all of the facilities on our Site will be accessible by you, or it may mean that you are unable to access any subscription services which we provide.
As most of the online services, our Site uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the Site to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our Site are mainly for understanding how the Site performs, how you interact with our Site, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience.
TYPES OF COOKIES WE USE
Necessary Cookies: These cookies are essential for you to browse our Site and use its features; without these necessary cookies, our Site would not be able to operate. Necessary cookies identify registered users so that they can access member-only areas of the Site and keep users logged in. If a user disables necessary cookies, that user will not be able to get to all of the content that a subscription entitles them to.
Functional Cookies: These cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits.
Analytical Cookies: These cookies are used to analyze a user’s journey through our Site and to monitor performance of our Site. These cookies only provide anonymized information that does not identify anybody personally. This information is then bundled with the similar information from the other users, so that we can analyze the general usage patterns.
Advertising Cookies: These cookies are used to deliver adverts more relevant to you and your interests.
Tracking pixels: These are used to implement tracking technology on our Site. This tracking does not use your personal information; it uses anonymized data (i.e., data that cannot be tied specifically to you). We will not combine this data with your other personal information without your prior express permission.
Third Party Cookies: These cookies are created by a website other than ours and are used to improve and monitor our Site’s performance, so you receive a better service.
HOW LONG WE STORE PERSONAL DATA
We apply a general rule of keeping personal data only for as long as it is required and necessary to fulfil the purpose for which it was collected. However, in some circumstances, we will retain your personal data for longer periods of time.
We will retain personal data as long as it is necessary and relevant for our operations, e.g., so that we have an accurate record of your dealings with us in the event of any complaints or challenge; and in relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service and take other actions as permitted by law.
HOW WE PROTECT YOUR PERSONAL DATA
The security of your information is important to us, and we will use all reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control.
Only our administrators are allowed to access our Platform’s password-protected server where your personal information is stored. We utilize SSL encryption.
Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The internet can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.
WHERE WE PROCESS YOUR PERSONAL DATA
You have the following rights in respect of your personal data:
Right to be informed, to be informed about collection and use of your personal data;
Right of access, to obtain information about how and on what basis your personal data is processed and to obtain a copy;
Right of rectification, to rectify inaccurate personal information;
Right to be forgotten (Right to erasure), to erase your personal data in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal data; (b) we are processing your personal data on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal data to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal data; and (d) where you believe the personal data we hold about you is being unlawfully processed by us;
Right to restrict processing, to restrict processing of your personal data where (a) the accuracy of the personal data is contested; (b) the processing is unlawful but you object to the erasure of the personal data; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim; or (d) you have objected to us processing your personal data based on our legitimate interests and we are considering your objection;
where you have provided your personal information to us with your consent, to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or
Under certain circumstances, you may have the right to object, on grounds relating to your particular situation, to the processing of your personal data by us and we may be required to no longer process your personal data.
If you would like to exercise any of those rights, please contact our privacy officer and we will reply to you and send the information you requested free of charge in a suitable electronic form within 45 days.
We will ask you for additional data to confirm your identity and for security purposes, before disclosing data requested by you.
We will decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we will retain where necessary certain personal data for a limited period of time for record-keeping, tax, accounting and fraud prevention purposes.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
You can view and edit your account information yourself after logging in. If you delete your account, we may retain some information for as long as necessary to fulfil our legal obligations, evaluate Platform usage, troubleshoot issues, resolve disputes, and collect any fees owed. If you have any questions or wish to ask to access, modify or delete any of your personal data on our Platform, please contact us. Note that we can deny your request if we think it would violate any laws or cause the information to be incorrect.
CALIFORNIA RESIDENT RIGHTS
If you are a California resident, you have the rights outlined in this section as defined in the California Consumer Protection Act (the “CCPA”).
We will not share your personal data with third parties for their direct marketing purposes to the extent it is forbidden by law. If our practices change, we will do so in accordance with applicable laws and will notify you in advance. CCPA requires that operators of online services disclose how they respond to a Do Not Track signal. Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the online service that a user visits, indicating that the user does not wish to be tracked. At this time we do not respond to Do Not Track signal.
Access. You have the right to request certain information about our collection and use of your personal data over the past 12 months. We will provide you with the following information in a portable and easily accessible format within 45 days of your request:
The categories of personal data that we have collected about you.
The categories of sources from which that personal data was collected.
The business or commercial purpose for collecting your personal data.
The categories of third parties with whom we have shared your personal data.
Deletion. You have the right to request that we delete the personal data that we have collected from you. Under the CCPA, this right is subject to certain exceptions: for example, we may retain some information for as long as necessary to fulfil our legal obligations, provide our services to you and collect any fees owed. If your deletion request is subject to one of these exceptions, we may deny your deletion request.
Exercising Your Rights. To exercise the rights described above, you must send us a request that at [email protected].
No Discrimination. We will not discriminate against you for exercising your rights under the CCPA. This means that you cannot be denied goods or services, charged different prices, or provided different quality of goods or services if you exercise your rights under the CCPA.
If you would like to exercise your rights, have any queries or concerns, or if you have any complaints about how we process your personal data please contact us at [email protected].