Last Update: September 9, 2022
These terms of service (the “Terms of Service”) govern the use of reverse.health (the “Site”) and Reverse Health Mobile Application (the “Application”). The Site and the Application are owned and operated by Reverse Group Inc. (the “Company”).
By using this Site and Application, you indicate that you have read and understand these Terms and of Service and agree to abide by them at all times.
The Site and the Application are collectively referred as the “Platform” within the Terms of Service.
The Company is referred hereto as “REVERSE GROUP”, “we” or “us” and “you” or “user” means you as a user of the Platform.
By using this Platform, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing requirements. If you do not meet all of these requirements, you must not access or use the Platform.
Name: Reverse Group Inc.
Trading under the name(s): reverse.health
Address: 8480 Honeycutt Rd. Suite 200-V700 Raleigh NC 27615 US
Telephone number: 720-764-9699
E-mail address: [email protected]
Company registration number: EIN 36-5012612
Subject to the Terms of Service, REVERSE GROUP provides the Platform services to users, including personalized weight loss coaching program, personalized meal plans, access to dietitian and health coach, weekly accountability calls, access to member’s group with likeminded people.
In order to access the personalized weight loss coaching program and use certain sections and features of the Platform, you must first take our quiz on our Platform, register and create an account with us.
To register for an account, you must provide us with an e-mail address.
When you create an account on our Platform, you agree that all personal information you provide us through your account is up to date, accurate and truthful and you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Platform illegally or if you violate these Terms of Service.
In case of a dispute on user account ownership, we reserve the right to determine ownership to a user account based on our reasonable judgment.
USERNAMES AND PASSWORDS
Each person who uses the Platform must register for their own account.
You are entirely responsible for safeguarding and maintaining the confidentiality of your username and password. You agree not to share your username or password with any person, and, if you are a legal entity who is not a natural person, to only share your username and password with a person who is authorized to use your account.
You agree to notify us immediately if you suspect or become aware of any unauthorized use of your account or any unauthorized access to the password for any account.
You further agree not to use the account or log in with the username and password of another user of the Platform if you are not authorized to use both; or such use would violate the Terms of Service.
As a user of our Platform, you agree to use our Platform legally, not to use our Platform for illegal purposes, and not to:
violate the rights of other users of our Platform;
violate the intellectual property rights of the Platform owners or any third party to the Platform;
hack into the account of another user of the Platform; or
act in any way that could be considered illegal or fraudulent.
If we believe you are using our Platform illegally or in a manner that violates these Terms of Service, we reserve the right to limit, suspend or terminate your access to our Platform. We also reserve the right to take any legal steps necessary to prevent you accessing from our Platform.
PRICES AND OTHER FEES
The use of certain services such as access to the personalized weight loss coaching program, personalized meal plan, access to dietitian and health coach, weekly accountability calls, access to member’s group (“Paid Services” or “Subscription Services”) are subject to payment of the relevant fees (the “Fees”), as determined by the REVERSE GROUP at its sole discretion.
REVERSE GROUP reserves the right to change its Fees at any time.
The prices of the Paid Services will be as quoted on our Platform at the time you submit your order.
Prices are only valid at the time of making the purchase and cannot be used as a future reference; the prices of our subscriptions vary from time to time, but changes will not affect any order you have already placed.
You can find the list of our subscription options at our Platform.
You shall be responsible for payment of all applicable taxes relating to your use of the Paid Services, or to any payments or purchases made by you.
If REVERSE GROUP is obligated to collect or pay taxes for the Fees payable by you, and whether or not such taxes were added and collected from you for previous transactions, such taxes may be added to the payment of any outstanding Fees and will be reflected in the invoice for such transaction. We recommend that you verify the existence of any additional fees you may be charged by third parties in connection with the purchase of the Paid Services (such as international transaction fees, currency exchange fees or fees due to banks or credit card companies). REVERSE GROUP is not responsible for any such additional fees or costs.
As part of registering or submitting information to receive the Paid Services, you also authorize REVERSE GROUP (either directly or through its affiliates, subsidiaries or other third parties) to request and collect payment and Fees (or otherwise charge, refund or take any other billing actions) from our payment providers or your designated banking account, and to make any inquiries REVERSE GROUP or its affiliates may consider necessary to validate your designated payment account or financial information, in order to ensure prompt payment, including for the purpose of receiving updated payment details from your payment, credit card or banking account provider.
PURCHASES AND PAYMENTS
You can pay your subscription Fees through PayPal or by Credit Card (Mastercard, Amex, Visa, Discover) or any other payment method available at the time.
We are not liable for any direct or indirect losses you suffer as a result of your use of third-party gateways for payment.
If we believe your payment has violated any law or the Terms of Service, we reserve the right to cancel or reverse your transaction.
Before placing an order, please check all your information and purchase details. It is your responsibility to check all your information and purchase details before placing an order. You will have the opportunity to review and edit your information and purchase details at any time before you enter your credit card details and make the payment.
After you place an order through our Platform, you will receive a confirmation e-mail from us; this is our acceptance. Please check the confirmation e-mail and inform us if any of the information in the confirmation e-mail is incorrect.
If there is a mistake as to the pricing, we will not process your order any further and refund you any monies already paid.
An agreement could only be deemed as formed between REVERSE GROUP and the user after the user receives the confirmation e-mail.
We reserve the right to refuse any order placed through the Platform at our sole discretion.
You may choose to subscribe to any one of the following subscription plans listed on our Platform.Your subscription automatically renews, and you will be automatically billed until we receive a notification that you want to cancel the subscription.
You can choose to cancel your subscription anytime effective as of the end of the applicable renewal term; your benefits will end at the end of the subscription period.
Subscriptions purchased by in-app purchase must be cancelled by changing the appropriate settings in the app store where you bought the subscription or from the ‘Manage Subscription’ section on the Platform. In the alternative, you may also send us an e-mail at [email protected] if you purchased the subscription on the Site.
CANCELLATION AND REFUND POLICY
When you subscribe to our Subscription Services you are purchasing a digital content that is personalized for you. Digital content it is deemed “used” after DOWNLOAD or OPENING. All subscription purchases made on the Platform are non-refundable and non-exchangeable.
Refunds may be granted only under the following circumstances:
You did not receive access to your personalized weight loss coaching program (cl.9.3.); or
You received a faulty product (cl.9.4.).
If you did not receive access to your personalized weight loss coaching program within 14 days of your purchase:
Check your SPAM/PROMOTIONAL folder for your login access email from REVERSE GROUP.
Email our customer support team at [email protected] raising your concern.
Our customer support team will do their best to help you but if you do not hear from us in the next 14 days or if you did not receive your login details within 14 days after you sent the notification email, you may use your right to cancel and request a full refund within 14 days as of your purchase.
REVERSE GROUP will review your refund request and may issue a full refund at its own discretion.
Your login details may be sent to you through email or SMS containing a Magic Link that will take you to your personalized weight loss coaching program. All access to the program can be monitored through our system; if we detect access to your personalized weight loss coaching program or our Application, your refund request will be denied.
If you received a faulty product:
Email our customer support team at [email protected] raising your concern and please attach a screenshot or screen recording of the faulty product as proof to your claim.
If your concern had not been fixed in the next 14 days after you sent the notification email, you may use your right to cancel and request a refund within 14 days as of your purchase.
REVERSE GROUP will review your refund request and may issue a full or a partial refund at its own discretion.
If you want to use your right to cancel, please send us an email at [email protected].
If your refund request is approved, you will receive a refund within 10 business days as of your refund request and you will lose access to the Paid Services. The refund will be made by the same method you used for payment.
We understand that purchasing our program is a significant investment, and we appreciate your loyalty to us. We are confident that you will love our program and want to make it a part of your life.
Our program is designed to help you meet your goals. However, we know how difficult it can be to find the time, energy, and motivation to make a change in your life. Our Money-Back Guarantee offers you an easy way to make that change—if you do not see results within 14 days of starting our program, we offer a refund.
To qualify for our Money-Back Guarantee, you must follow all the conditions outlined below:
Contact us within 30 days after your initial purchase.
Follow our program at least during 14 consecutive days; and
Submit proof that you have followed the program in accordance with our requirements below.
The Reverse Health Accounts Department will review your request with your submitted proofs and will notify you by email the status of your request within 24 to 72 hours.
Submit all of the required proofs that you followed the program to [email protected]:
A photo of
at least 1 meal per day from your Meal Plan for 14 consecutive days ; or
at least 1 meal per day from your Personal Choice of Food in accordance with the program + screenshots of your food logs for the aforementioned number of days.
Screenshot of the tracker showing your daily steps for the 14 consecutive days;
Screenshot of the tracker showing that you have done any workout from the app at least 14 days ; and
A screenshot of your engagement in our Exclusive Members Facebook Group.
Only complete fulfillment of the above conditions entitles you to your full refund under the Money-back Guarantee. This Money-back Guarantee only applies to your subscription to the program and does not apply to other in-app purchases of goods and supplements.
If you do not meet the aforementioned conditions, you can still Cancel your subscription in accordance with our Cancellation Policy.
Without prejudice to your request on the contrary and relevant data and privacy laws, if we detect no activity in your account and this inactivity continues for 7 years, we may delete your account.
PROPRIETARY RESTRICTIONS AND INTELLECTUAL PROPERTY
The Platform, including its general layout, look and feel, design, information, content, especially the personalized programs, all source codes, databases, functionality, software, audio, video, text, photographs, and graphics on the Platform (the “Content”) and the trademarks and logos contained therein and other materials available thereon, unless otherwise indicated is exclusively owned by REVERSE GROUP and protected by copyright, trademark, and other intellectual property laws.
The Platform, the Content, trademarks and logos are provided on the Platform “AS IS” for your information and personal use only. Except as expressly provided in the Terms of Service, no part of the Platform and no Content, trademarks or logos may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Access to the Paid Services is limited to the authorized users. Authorized users are granted a limited license to access and use the Platform for personal and non-commercial use.
Users have no right, and specifically agree not to do the following with respect to the Platform or any part, component, or extension of the Platform:
reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization;
remove any copyright notice, identification or any other proprietary notice;
use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Platform;
attempt to gain unauthorized access to, interfere with, damage or disrupt the Platform or the computer systems or networks connected to the Platform;
circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Platform;
use any robot, spider, crawlers or other automatic device, process, software or queries that intercept, “mines,” scrapes or otherwise accesses the Platform to monitor, extract, copy or collect information or data from or through the Platform, or engage in any manual process to do the same;
introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems;
copy, reproduce or use without our express consent any or all parts of the personalized weight loss coaching program or personalized meal plans;
use the Platform in any manner that could damage, disable, overburden, or impair the Platform, or interfere with any other users’ enjoyment of the Platform; or
access or use the Platform in any way not expressly permitted by these Terms of Service.
Users also agree not to permit or authorize anyone else to do any of the foregoing.
We reserve the right to remove any and all reviews that;
could be considered in any way illegal or fraudulent;
could be considered in any way inappropriate or offensive;
could be considered in any way spam, nonsense, violent or deceptive;
infringe our or third party’s private and/or confidential information;
infringe or violate any copyright, trademark or any other intellectual property, proprietary or privacy, data protection or publicity rights of us or any third party;
violate any applicable local or international laws, regulations, and conventions; or
violate any of our or third party’s policies and/or terms of service.
Any reviews, suggestions, comments, or other feedback relating to the services offered through the Platform (whether existing, suggested or contemplated) that a user provides, which is or may be subject to any Intellectual Property rights (the “Feedback”), shall be exclusively owned by REVERSE GROUP.
By providing such Feedback to REVERSE GROUP, you acknowledge and agree that it may be used by REVERSE GROUP to:
further develop, customize, and improve REVERSE GROUP’s services;
provide ongoing assistance and technical support;
contact you with general or personalized notices and/or interview requests based on your Feedback;
facilitate, sponsor, and offer certain promotions, and monitor performance;
create aggregated statistical data and other aggregated and/or inferred information, which REVERSE GROUP may use to provide and improve its services;
enhance REVERSE GROUP data security and fraud prevention capabilities; and
comply with any applicable laws and regulations.
You represent and warrant that your Feedback is accurate, complete, and does not infringe any third-party rights.
DISPUTES AMONG THE USERS
The users must try and settle conflicts amongst themselves. REVERSE GROUP will not interfere with conflicts or disputes between its users.
DISCLAIMER OF WARRANTIES
Your use of the Platform, its content and any services or items obtained through the Platform is at your own risk. The Platform, its content and any services or items obtained through the Platform are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied. Neither the Company nor any person associated with the Company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy or availability of the Platform or its contents.
NO MEDICAL ADVICE. BEFORE TRYING THE PERSONALIZED COACHING PROGRAM OR ANY OF THE MEAL PLANS YOU MUST CONSULT WITH YOUR DOCTOR. NOTHING ON THIS PLATFORM IS A SUBSTITUTE FOR MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF ANYTHING ON THIS PLATFORM. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR, GO TO THE EMERGENCY DEPARTMENT, OR CALL EMERGENCY SERVICES AT YOUR COUNTRY OF RESIDENCE IMMEDIATELY. WE DO NOT RECOMMEND OR ENDORSE ANY SPECIFIC TESTS, PHYSICIANS, PRODUCTS, PROCEDURES, OR OPINIONS. RELIANCE ON ANY INFORMATION ON THIS PLATFORM IS SOLELY AT YOUR OWN RISK.
This Platform includes interactive features that allow users to communicate with us and each other. You agree that, because of the limited nature of such communication, any guidance you may receive can be incomplete and may even be misleading. Therefore, any assistance you may receive using any our Platform’s interactive features does not constitute specific advice and should not be relied upon without further competent independent confirmation.
Do not use the Platform in any manner that distracts you from driving or is illegal. We shall not be liable for your compliance with traffic laws.
The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.
LIMITATION ON LIABILITY
In no event will the Company, its licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Platform, any websites linked to it, any content on the Platform or such other websites or any services or items obtained through the Platform or obtained from another user of the Platform, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of reputation, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Although we make reasonable efforts to keep the information on our Platform up to date, we do not make any guarantees, representations or warranties whether express or implied, that the content on our Platform is complete, accurate or up-to-date.
Nothing in the Terms of Service excludes our liability which cannot be excluded or limited under applicable law.
You will indemnify, defend, and hold harmless REVERSE GROUP, and our respective directors, officers, employees, representatives, and agents from any and all claims, actions, suits, proceedings, damages, liabilities, costs, losses, and expenses (including attorneys’ fees) relating to or arising out of any user content you post or arising out of a contractual, or commercial relationship with another user.
CONSUMER PROTECTION LAW
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms of Service will not limit your legal rights and remedies under that legislation. These Terms of Service will be read subject to the mandatory provisions of the legislation will apply.
LINKS TO OTHER WEBSITES
Our Platform may contain links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party websites or services linked to on our Platform. It is your responsibility to read the terms of service and privacy policies of these third-party websites before using these websites.
APPLE APP STORE
By downloading the Application from a device made by Apple, Inc. (“Apple”) or from Apple’s App Store, you specifically acknowledge and agree that:
Apple is not a party to these Terms of Service. Apple is not responsible for the Application or the content thereof and has no obligation whatsoever to furnish any maintenance or support services with respect to the Application.
The license granted to you hereunder is limited to a personal, limited, non-exclusive, non-transferable right to install the Platform on the Apple device(s) authorized by Apple that you own or control for personal, non-commercial use, subject to the Usage Rules set forth in Apple’s App Store Terms of Services.
In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Application, if any, to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application.
Apple is not responsible for addressing any claims by you or a third party relating to the Application or your possession or use of the Application, including without limitation (a) product liability claims; (b) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation.
In the event of any third party claim that the Application or your possession and use of the Application infringes such third party’s intellectual property rights, Apple is not responsible for the investigation, defense, settlement or discharge of such intellectual property infringement claim.
You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
Apple and its subsidiaries are third party beneficiaries of these Terms of Service and upon your acceptance of the Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Service against you as a third party beneficiary hereof.
By downloading the Platform from Google Play (or its successors) operated by Google, Inc. or one of its affiliates (“Google”), you specifically acknowledge and agree that to the extent of any conflict between (a) the Google Play Terms of Services and the Google Play Business and Program Policies or such other terms which Google designates as default end user license terms for Google Play (all of which together are referred to as the “Google Play Terms”), and (b) these Terms of Service, the Google Play Terms shall apply with respect to your use of the Application that you download from Google Play, and you hereby acknowledge that Google does not have any responsibility or liability related to compliance or non-compliance by us or you (or any other user) under these Terms of Service or the Google Play Terms.
ACCESS OF THE PLATFORM OUTSIDE THE USA
REVERSE GROUP makes no representations that the Platform is appropriate or available for use outside of the United States of America (“USA”). Those who access or use the Platform from other jurisdictions do so at their own risk and are entirely responsible for compliance with all applicable foreign, USA, state, and local laws and regulations.
Headings are inserted for the convenience of the parties only and are not to be considered when interpreting the Terms of Service.
Words imparting the singular number shall include the plural and vice versa.
Neither REVERSE GROUP nor the users are liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party; unless, the parties are aware of the existence of such a cause or it is reasonably foreseeable that such a cause might occur in the future in such an extent that it might affect the performance the parties’ obligations. Such causes include, but are not limited to industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, global or regional pandemics, governmental action, or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of the parties may terminate or cancel the services to be carried out under these Terms of Service.
Our failure to exercise any of our rights under these Terms of Service shall not be considered a waiver to exercise them in other instances. No waiver shall be effective unless it is in writing signed by us.
If any time any of the provisions set forth in these Terms of Service are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms of Service. All other provisions will not be affected by the removal and the rest of these Terms of Service will still be considered valid.
We reserve the right to amend these Terms of Service from time to time in order to maintain compliance with the law or to reflect any changes to the way we expect users to behave on our Platform. Changes to these Terms of Service only take effect after they have been published in an appropriate manner on the Platform.
You agree that we can communicate with you electronically, via SMS, push notifications, email or phone calls. All electronic communications shall have the same legal force as if they were in paper form.
We have the right, at our sole discretion, to assign or subcontract our rights or obligations outlined in these Terms of Service.
APPLICABLE LAW AND JURISDICTION
This Agreement shall be governed by and interpreted in accordance with the laws of the State of Delaware. The parties agree that in the event that any suit or proceeding is brought in connection with the Terms of Service, such suit or proceeding shall be brought in the state or federal courts located in New Castle County, Delaware, and the parties shall submit to the exclusive jurisdiction of such courts and waive any and all jurisdictional, venue and inconvenient forum objections to such courts.
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